REQUEST A CATALOG BY MAIL: Call, Fax, or Email
us. Catalogs are free but we will need you to provide your name and mailing
address. PLEASE PRINT CLEARLY if you are faxing the information to us.
Your catalog will be mailed immediately.
PLACE AN ORDER: Call
(866) 248-6356. This is also the number
for our Technical Help Desk.
Our 24-hour fax number
is (815) 895-6786.
on a topic for further information:
Products, Inc., is open from 8:00 a.m. to 5:00 p.m., Monday
- All orders
will be shipped the same day, if at all possible. Calling earlier will
assure best shipping service.
will normally be shipped UPS Blue Label (two day) service, unless specified
orders must be prepaid (including freight) in U.S. funds.
- If any
parts are back ordered, they will be noted on the invoice/packing slip.
otherwise noted, we will ship the back ordered parts as soon as they
orders are purchased with a credit card, shipments will be sent COD
(Collect On Delivery), requiring payments by money order or certified
not on open account can apply to have company checks accepted for COD
. MC . VISA . DISC . COD TERMS
- Open accounts
will be billed on the working day closest to the 15th and the 30th of
are due 15 days later. Any open account that has not been paid within
20 days will be charged interest at 1.5 percent monthly (18 percent
not paid by the 25th day will go on COD.
- All open
accounts have an approved credit limit (which is monitored), and COD
delivery will be necessary for accounts that go over this limit.
- An account
will be charged a $20.00 service charge for a returned check; then the
account will revert back to - and remain on - a cash COD basis.
- We do
not make drop shipments.
will be charged a $20.00 handling charge.
errors must be reported to Dedenbear Products, Inc., within 48 hours
of the receipt of merchandise.
will be filled immediately; overages must be returned within the next
5 working days.
you receive a part and later decide you do not want it, Dedenbear Products,
Inc., will only accept returns subject to the following conditions:
- The product(s)
must be new, unused, uninstalled, and complete with all parts, including
the shipping package.
products must be current production items. Earlier versions of a particular
model product cannot be returned.
is a 20 percent restock fee for all returned parts. Shipping charges
are not refunded.
RETURNING A PART, YOU MUST CALL DEDENBEAR PRODUCTS, INC. You
will be given an RMA (Returned Merchandise Authorization)
number, which you must write on the outside of the shipping box. A copy
of the original sales invoice must be included in the box with the returned
you receive damaged goods, notify Dedenbear Products immediately.
- Keep the
packaging and damaged goods for inspection by the carrier.
will replace any pieces damaged in shipment.
- Dedenbear Products,
Inc, equipment is warranted against defective materials or workmanship
under normal use and service for a period of one (1) year after purchase.
Dedenbear Products, Inc., will repair or replace the defective unit,
at the option of Dedenbear Products, Inc., free of charge.
- DEDENBEAR PRODUCTS,
INC., SHALL NOT BE LIABLE FOR INJURY, CONSEQUENTIAL, OR OTHER TYPE DAMAGES
RESULTING FROM USE OF ITS PRODUCTS, OTHER THAN THE LIABILITY STATED
This warranty is
in lieu of all other warranties of merchantability of fitness for use.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
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